FAQ | Fortnum & Mason

How do I arrange for an item to be collected from site?

Please complete the collections form which is located on our website’s front page. FFS will send you a confirmation email and also book in with the Fortnum and Mason Goods-In team for Piccadilly.

How do I arrange delivery to Piccadilly of an item in storage?

Once you have placed your order on-line, we will book in with the Fortnum and Mason Goods-In team for access and email you a confirmation of the date for delivery.

Can you do an urgent delivery?

Yes we can. Please email us at warehouse@ffs-limited.co.uk

Where is my delivery?

Please email warehouse@ffs-limited.co.uk or call our office on 01403 257857

What are your delivery and collection days?

Tuesday and Thursday each week for Piccadilly.

Something is missing or broken with my delivery?

Please send a photo and details to warehouse@ffs-limited.co.uk

How do I get dimensions for an item?

Dimensions are listed under each item when you click on the photo and also a description of the condition.

I have a special order request, what are the options?

A special order, such a large order or a project related order, please book via the website in the normal way. You can then email us at warehouse@ffs-limited.co.uk to let us know any further special details about your request.

Can I order a few weeks in advance?

Yes

Can I have a collection or delivery to our Satellite stores?

Yes. Please add the relevant address on the checkout page